Automation has burst onto the business landscape as a disruptive force, transforming operations, enhancing efficiency, and opening new horizons for innovation.
“75% of businesses are actively implementing Intelligent Automation, showcasing not only its adoption but also its scalability at the enterprise level.”
These figures reveal that automation is not just a fleeting trend; it’s an essential tool that businesses are using to revolutionize their operations.
A Look at the Present
While 44% of businesses adopt Intelligent Automation broadly, 31% are taking these solutions to a wider level, actively scaling across the enterprise.
The view moving forward is equally promising. 52% of businesses consider Intelligent Automation as a main focus for the upcoming year. This trend suggests that in the near future, the adoption and investment in these technologies will continue to rise.
To achieve true transformation, companies recognize the importance of developing automation on a large scale. Additionally, there’s an emphasis on the active participation of business users, who are vital for citizen development efforts, crucial to drive the scale of automation.
AI and Virtual Assistants: Tools for Change
Virtual assistants stand out as the primary use case for Intelligent Automation. Generative AI is also seen as a key tool to expand the scope and development of automation by business users. Furthermore, a compelling 78% of companies acknowledge that IT teams are already enabling business users to create automations, helping alleviate bottlenecks.
Conclusion: An Unstoppable Evolution
Modern businesses are leveraging automation not only to improve efficiency and reduce costs in areas like finance and marketing but also to enhance customer satisfaction, improve data quality, and foster collaboration among teams. With AI and other emerging technologies on the horizon, the future of business automation promises to be bright.
Source: Automation Now & Next: State of Intelligent Automation Report, 2023 by Automation Anywhere.