Telecommunications company needs to improve the training and performance of its agents in real time.
The Virtual Coaching tool uses AI to listen to interactions in real time, offering:
Instant feedback on communication quality and resolution.
Dynamic scripts for accurate and consistent responses.
Automatic suggestions of relevant documents.
Course recommendation based on agent performance.
– Increase in Customer Satisfaction: Better service and problem resolution on first contact.
– Reduction of Operating Costs: Automation of supervision and training.
– Professional Development of Agents: Growth based on performance analysis.
The Virtual Coaching tool not only improves the quality of service, but also optimizes training and reduces costs. By integrating AI to guide and train agents, the client achieves a more agile and effective operation, adjusting to market demands quickly and accurately.
Benefits:
