Telecommunications company needs to improve the training and performance of its agents in real time.
Increase satisfaction and efficiency in problem solving.
Reduce the time and cost of agent training.
Provide fast, data-driven responses.
The Virtual Coaching tool uses AI to listen to interactions in real time, offering:
Instant feedback on communication quality and resolution.
Dynamic scripting for accurate and consistent responses.
Automatic suggestions of relevant documents.
Recommendation of courses according to the agent's performance.
– Increased Customer Satisfaction: Better attention and problem resolution at the first contact.
– Operational Cost Reduction: Automation of supervision and training.
– Agent Professional Development: Growth based on performance analysis.
The Virtual Coaching tool not only improves service quality, but also optimizes training and reduces costs. By integrating AI to guide and train agents, the client achieves a more agile and effective operation, adjusting to market demands quickly and accurately.
Benefits:
